Privacy Policy

At Homely Meals, we are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. We collect only the personal information necessary to provide our services, including your name, phone number, email address, delivery or billing address, order preferences, and any information you voluntarily provide when contacting us or giving feedback. Payments are handled manually, via cash or card on a physical card machine, and no card or online payment details are collected, processed, or stored on our website or systems. Your personal data is used solely to manage and fulfil orders, handle deliveries and collections, communicate with you about your order or enquiries, address complaints privately with you regarding food or service, and improve our services. We may use the contact information you provide to send emails or text messages with order confirmations, updates, promotions, or other relevant information, which you may opt out of at any time. We do not sell or rent your data, and it is only shared with staff or delivery partners as needed to complete your order, with service providers who assist in running our website, or with legal authorities where required by law. We store your data securely and only retain it for as long as necessary to fulfil orders, meet legal obligations, resolve disputes, or maintain a record of complaints. Our website may use cookies to ensure functionality, improve performance, and understand visitor usage; cookies do not collect sensitive personal information, and you can disable them via your browser. We implement technical and organisational measures to protect your data against loss, unauthorised access, misuse, or disclosure, and access is limited to authorised personnel only. You have the right to request access to your personal data, correct inaccuracies, request deletion where legally permitted, restrict processing, object to processing for legitimate interests, and request data portability where applicable. We do not engage in automated decision-making or profiling of your data. While we take reasonable steps to protect your data, no system is completely secure, and we cannot guarantee absolute security of information transmitted online. Any changes to this Privacy Policy will be posted on our website with an updated date. By using Homely Meals services or placing an order, you acknowledge and consent to the collection, use, storage, and communication of your personal data as described in this Privacy Policy. For questions, concerns, or to exercise your data protection rights, please contact us at homelymealsuk@gmail.com or 07454958014